STUR CAVIAR FAQ
What is caviar?
Caviar - is a delicacy consisting of processed, salted, non-fertilized sturgeon roe.
Traditionally, the designation “caviar” was only used for sturgeon roe obtained from wild sturgeon species living in the Caspian and Black Seas: Beluga, Osetra (Russian Sturgeon & Persian Sturgeon) and Sevruga, so called the “True Sturgeons”.
Depending on a country’s national laws, the word “caviar” can also be used to describe the roe of other sturgeon species and non-sturgeon fish, such as salmon, steelhead, trout, lumpfish and whitefish.
According to the United Nation’s Food and Agriculture Organization, roe from any fish not belonging to the order of Acipenseriformes are not caviar, but caviar substitutes. This position was also adopted by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES), the World Wide Fund for Nature, the United States Customs Service and the Republic of France. However, if the name of the fish is identified, the word “caviar” can be used. For example: “Salmon Caviar”, ‘Bowfin Caviar”, “Lumpfish Caviar”, “Trout Caviar” etc.
What's the best way to store caviar before and after it's opened?
Can I freeze my caviar?
Yes, you can freeze your caviar to extend the shelf life to about a year. However, the caviar will have less flavor and a softer texture.
When will I receive my order?
Orders for perishable items received by 3:00 PM Eastern Standard Time, Monday through Thursday, are processed and shipped the same-day unless a later ship date is requested.
Do I have to pay multiple shipping costs for different orders shipping to multiple addresses?
Yes, every order must have only one delivery address and therefore one shipping charge. There is no way to combine shipments unless they are going to the same address.
What will it cost to ship my order?
Standard overnight shipping is a flat-rate of $35 for delivery on Tuesday through Friday in the continental US. Saturday delivery is $50. Ground shipping is $15.
What do I do to return product I don't want and get a refund?
Contact us and we will send you a return label, if necessary. If product is perishable, re-freeze the gel ice and send it back in the original insulated box. If the product was ordered by customer's mistake then shipping will not be refunded.